Privacy Policy

Who we are

KENR0CK is a graphic design and illustration brand. This policy covers kenr0ck.com, including the shop and the contact forms, and explains what information we collect, why, and what we do with it.

What we collect

• When you place an order: your name, email, phone number, billing and shipping address, the items you bought, and your IP address.
• When you pay: payments are handled by PayPal. We never see or store your card or bank details.
• When you contact us: your name, email and message. If you send a project inquiry, also your brand name, website or Instagram handle, and the project details you share.
• When you browse: basic technical information like your browser, device and IP address, used to run and protect the site.

How we use it

• To make, ship and support your order, and to send order confirmations and tracking.
• To reply to your messages and project inquiries.
• To prevent fraud, spam and abuse, and to resolve claims or payment disputes.
• To keep records required for tax and accounting.

We don’t sell or rent your information, and we don’t send marketing emails unless you ask for them.

Who we share it with

Only the services we need to run the shop, and only what each one needs:

• PayPal: to process payments.
• Our production partner: to print and pack your order.
• Shipping carriers: to deliver your order.
• Brevo: to send order and shipping emails.
• A2 Hosting: where the website and its data are stored.
• Google reCAPTCHA: to block spam on our contact forms.

We may also share information if required by law, or to protect our rights in a fraud case or payment dispute.

Cookies

The site uses cookies to keep your cart and checkout working and to keep the site secure. PayPal may set its own cookies when you pay. We don’t use advertising or tracking cookies.

Some browsers send a “Do Not Track” signal. Since we don’t track you across other sites, the site works the same way either way.

How long we keep it

Order records are kept as long as needed for tax and accounting, usually up to 7 years. Messages and project inquiries are kept as long as needed to reply and finish the work. Everything else is deleted when it’s no longer needed.

Keeping it safe

The site uses a secure (HTTPS) connection, payments go through PayPal, and access to order information is limited to KENR0CK.

Your choices

You can ask to see, correct or delete the information we have about you through the contact form. We’ll reply within 30 days. We may need to keep some order records for legal reasons.

Children

The shop isn’t meant for children under 13, and we don’t knowingly collect their information.

Changes

We may update this policy from time to time. The date at the top shows the latest version.

Questions

Reach us anytime through the contact form.