Refund & Returns Policy

All sales are final

Every piece is printed to order just for you, so we don’t accept returns or exchanges for the wrong size, a change of mind or a different design. Please check the size chart before ordering.

If something’s wrong, we’ll make it right

Contact us within 7 days of delivery with your order number and two photos: a close-up of the problem and one of the whole piece. We’ll send a replacement at no cost, or a refund if a replacement isn’t possible, for:

• Print defects: cracked, faded, smeared or misaligned prints.
• Wrong item: the wrong size, color or design was sent.
• Damaged in transit: torn, stained or wet on arrival (a photo of the package helps).
• Missing items: fewer pieces than you ordered.

What isn’t covered

• Ordering the wrong size, or changing your mind.
• Colors that look slightly different in person than on your screen. Small differences between product photos and the printed item aren’t a defect.
• Small differences in fabric shade between batches, or about ½” in measurements.
• Damage from washing or drying. Wash cold and inside out, hang dry or tumble dry low, and don’t iron directly on the print or use bleach.

How fast

We reply within 1–2 business days. Replacements go to the front of the line and usually ship within 2–3 business days.

Refunds

Approved refunds go back to your original payment method through PayPal and can take 5–10 business days to show up, depending on your bank.

Cancellations

Orders go into production quickly. Contact us right away; we can only cancel an order that hasn’t started printing.

Shipping and tracking

Please allow 3–5 business days for shipping. Every order ships with tracking, sent to you by email. Double-check your address at checkout: we can’t cover orders sent to an incorrect or incomplete address. If a package is returned to us because of an incorrect address or a missed pickup, we can reship it once you cover the new shipping cost.

Packages marked as delivered

Once the carrier marks your package as delivered to the address you gave us, it counts as delivered, and we can’t replace or refund it. If you can’t find it:

• Check around your door, mailroom, building office and with neighbors, and look for a delivery photo in the tracking.
• Wait 48 hours, since packages are sometimes marked delivered early.
• Contact the carrier to open a missing package claim.

If it’s still missing after that, contact us and we’ll help with the carrier. Any replacement is at our discretion.

Lost in transit

If tracking hasn’t updated in 10 business days, contact us and we’ll work with the carrier to find your package or send a replacement.

Claims and disputes

• Every claim needs your order number and clear photos, and we may ask for more details before approving it.
• Please contact us before opening a dispute or chargeback with PayPal or your bank. It’s the fastest way to fix a problem. If a dispute is opened, we’ll provide the order details, tracking and delivery confirmation.
• We may refuse future orders from anyone who makes false or repeated claims.

Policy changes

We may update this policy from time to time. The version posted when you placed your order applies to that order.

Questions

Reach us anytime through the contact form.